BPaaS- Payroll Ops- Senior Manager

Role Name: AVP, Multi-Process HR Outsourcing Strategy & Delivery

HUMAN CAPITAL

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations from the CEO to CFO, Risk Manager to Business Unit leaderand that we deliver on our issues and help create value for our clients.

Looking for a world of opportunities and a fulfilling career?

Work youll do:

• Provide strategic foresight and thought leadership to navigate the evolving Multi-Process Human Resource Outsourcing landscape, including the impact of emerging technologies like agentic AI and RPA.
• Generate go-to-market strategies, develop and manage HRO pricing strategies, structure global deals, and oversee sales processes to ensure competitive and profitable services.
• Oversee the transition of HR services being outsourced, including the development of Standard Operating Procedures (SOPs), onboarding and training of resources, and stabilization activities.
• Maintain client relationships and act as a Subject Matter Expert.
• Oversee end-to-end program delivery and ensure risk management.
• Engage in executive-level client meetings and address high risks/issues.
• Ensure quality delivery, engagement health, and talent engagement using consistent tools and methods.
• Collaborate with HR functions that have retained services to maintain continuity and quality.
• Qualifications Required:
• 15+ years experience establishing and managing payroll operations for US clients or GCCs, with a strong focus on end-to-end payroll operations and delivery.
• Deep expertise in US payroll, including payroll inputs, processing, outputs, pre-payroll activities, data validation, payroll processing, and post-payroll steps.
• Strong understanding of payroll vendor ecosystem, compliance requirements, and banking timelines/processes related to payroll disbursement.
• 10+ years experience in selling and delivering payroll and MPHRO services, including deal architecture, client stakeholder management, and service delivery.
• Proven experience with automation and technology solutions for payroll data validation and process optimization.
• Familiarity with major HR and payroll SaaS platforms (e.g., SAP SuccessFactors, Oracle Fusion, Workday, ADP Global View, Ceridian, etc.) and HR Shared Service technologies.
• Broad knowledge across core HR, HCM data, time and leave management, benefits administration, and related HR sub-processes.
• Excellent communication skills and a demonstrated ability to lead, supervise, and motivate high-performing payroll operations teams.