BMC Helix operations Management

Job Responsibilities:

• Administer and configure BMC Helix Operations Management with AIOps.
• Monitor and analyze system performance using AI/ML-based tools.
• Implement predictive service management to proactively address issues.
• Develop and maintain workflows and automation scripts.
• Perform root cause analysis and resolve complex IT issues.
• Integrate BMC Helix with other ITSM tools and platforms.
• Create and manage dashboards for real-time monitoring and reporting.
• Collaborate with cross-functional teams to optimize service performance.
• Document processes and maintain standard operating procedures.
• Provide technical support and training to users and IT staff.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field.
• 4+ years of experience in IT operations management and AIOps.
• Proficiency in BMC Helix Operations Management and AIOps tools.
• Strong understanding of AI/ML algorithms and predictive analytics.
• Excellent problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Relevant certifications (e.g., BMC Certified Professional).

Skills:

• BMC Helix Operations Management
• AIOps Tools and Techniques
• AI/ML Algorithms
• Predictive Analytics
• Workflow Automation
• Root Cause Analysis
• System Performance Monitoring
• Dashboard Creation
• Technical Support and Training
• Documentation