BlueYonder Demand Planning

Hello All,

Greeting's from ZettaMine!!!

Job Description: Application Support Engineer BlueYonder Demand Planning

Experience: 8+ Years

Notice Period: Immediate Joiner

Job Location: Chennai, India

Job Summary

We are seeking an experienced Application Support Engineer with strong expertise in BlueYonder Demand Planning to support and maintain critical business applications. The ideal candidate will act as a software detective, identifying, analyzing, and resolving issues across various system components to ensure seamless business operations.

In this role, you will collaborate with cross-functional teams, troubleshoot application and system issues, monitor performance, and ensure application reliability and efficiency. You will play a key role in maintaining system integrity, improving functionality, and minimizing business disruptions.

Key Roles & Responsibilities

• Act as a Subject Matter Expert (SME) for BlueYonder Demand Planning application support.
• Provide L2/L3 application support, including incident management, troubleshooting, and resolution.
• Analyze system issues, identify root causes, and implement effective solutions.
• Collaborate with cross-functional teams including business users, technical teams, and stakeholders.
• Take ownership of team decisions and contribute to strategic and operational improvements.
• Monitor application performance and proactively identify improvement opportunities.
• Provide technical guidance and solutions across teams and projects.
• Facilitate training and mentoring sessions for junior team members.
• Support system enhancements, upgrades, and maintenance activities.
• Ensure system availability, reliability, and performance in line with business requirements.
• Maintain proper documentation of issues, resolutions, and system processes.

Required Skills & Experience

Mandatory Skills

• Strong hands-on experience in BlueYonder Demand Planning (JDA Demand Planning)
• Experience in Application Support (L2/L3 support environment)
• Strong troubleshooting, debugging, and analytical skills
• Experience in system monitoring and performance analysis
• Understanding of business process workflows and optimization
• Ability to work effectively in a collaborative team environment

Good to Have Skills

• Experience in supply chain planning and demand planning processes
• Experience working in production support environments
• Knowledge of ITIL processes (Incident, Problem, Change Management)

Experience & Qualification

• Minimum 7.5+ years of experience in BlueYonder Demand Planning
• Minimum 7.5+ years of overall IT/Application Support experience

If you are interested kindly share your updated CV to aruna.m@zettamine.com or WhatsApp to 6302404863.

Thanks & Regards,

Aruna.M