Billing & Payments Analyst [T500-23128]

About Visy:

Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealands largest manufacturer of food and beverage packaging, made from household recycling. As Australias largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.

Accounts Payable:

• Receive and address vendor queries via email
• Accurately process invoices into SAP for inbound freight movements, adhering to daily KPIs.
• Validate charges against run sheets and master data pricing information for accuracy.
• Monitor Kofax image capture and review VRonika Bot performance, identifying and escalating issues to IT.
• Prepare manual debit / credit adjustments from vendors to recover costs.
• Approve invoices using VIMS, our invoice approval workflow tool.
• Identify root causes of invoice variances and work with Vendor Managers to resolve issues to reduce number of rejected invoices.
• Escalate potential risk of service interruptions to Team Leader and Vendor Management.

Customer Billing and Payment Enquiries:

• Receive and address customer billing enquiries by email.
• Address customer billing or vendor rebate / NCR enquiries and disputes as per KPIs
• Investigate Container Deposit Scheme (CDS) payment enquiries and communicate system-related issues to stakeholders.
• Use service agreements and data such as run sheets, tonnage reports, and weighbridge docket data for dispute resolution.
• Liaise with departments like VR Master Data, Sales, Vendor Coordination Team, and Weighbridge Control.
• Raise customer Credit notes and perform root cause analysis to prevent recurrence
• Review and approve debit notes and adjustments raised in Cause and Prevention system
• Upload CDS Merchant Reimbursement Invoice document in Appian and raise payment discrepancy with IT

General:

• Identify and implement system and process improvements to reduce manual efforts.
• Assist with documenting of current processes, and review and maintain repository regularly
• Prepare analyses of accounts, credits, and adjustments, producing regular reports.
• Provide support and assistance to the National Administration Team Leader as needed.
• Take ownership of your career path and individual objectives.
• Collaborate with the team and take on other duties as required by the business.