Billing Associate

All tasks & work assigned by head of the department but specifically:

Admission, IP Coordination, Discharge & Billing

·         To receive patient’s admission slip given by the doctors.

·         To give out the estimation of admission to the patients in coordination with doctors.

·         To allot rooms as per patient's choice and availability in coordination with housekeeping and nursing staff on the floor.

·         To admit the patient in HIS and complete the admission process. To put required remarks and notification in the system for smooth billing.

·         To guide the patient to Billing counter for deposit payment.

·         To check with TPA desk about patients pre authorization.

·         To explain the patients’ rights and responsibilities, general guidelines, visiting hours etc to the patient.

·         To handover the patient visitor’s and attendant’s passes.

·         To answer queries and to provide information directly to the person or over telephone. For e.g. availability of doctors, fixing up an appointment, handling inquiries etc.

·         Deposit slip is raised by the Admission counter and to give instructions regarding payment.

·         To confirm with the house- keeping and wards regarding the readiness of the room before sending the patient.

·         Explain hospital regulations to patients, concerning visitors and visiting hours, ICU shifting policies, room upgradations, downgradations, room availability etc.

·          To arrange patient escort to respective room after admission.

·         To post the consultation and IP service entries from ward on daily basis.  Especially in night time when patient’s discharge is planned.

·         To audit the IP entries time to time especially discharge of the patient is planned.

·         IP coordinator to meet & greet patient every day.

·         To identify patient needs pro -actively and work on that.

·         To discuss patient complaints with respective ward staff to prevent the same in future.

·         To escalate the complaint to reporting supervisor.

·         To coordinate for patients’, discharge with concerned departments.

·         To provide, explain and collect feedback forms to patients.

·         To check the availability of non-clinical staff required on each floor (i.e. House Keeping, and Attendants) While visiting the patient room, to check the following services in the room:

Quality of Linen provided

Cleanliness of room

Cleanliness of Washroom

Any maintenance related requirement

Clearance of dishes, etc.

·         To record the discharge TAT regularly.

·         To co-ordinate patients care including patient/family education on patient’s & family’s rights & responsibilities etc.

·         To update admission & billing department about next day’s planned discharge.

·         To enter the data & comments/suggestions of collected feedback forms in the feedback form analysis sheet.

·         To provide as on date billing to IP patients/relatives and facilitate payments of any outstanding amount as per hospital policy.

·         To coordinate with concern departments (consultant, nursing, pharmacy etc.) for patients discharge.

About Company

Zydus Hospitals is a chain of multi-specialty hospitals offering advanced clinical care. It is known for its excellence in cardiology, oncology, orthopedics, and more. The hospital is backed by Zydus Group’s legacy in healthcare and life sciences.

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