Banking Non Voice Process

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Purpose of the role

A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA.

Operational

• Ensure that the computerized records are captured accurately and maintained in prescribed manner.
• Checks the data received from the client for complete details.
• Re-enters the given data into a client specified format.
• Solicits and compiles information and data related to processing activities.
• Uses PC application and functions, such as Excel, Word or PowerPoint or client specified mainframes to update and load data sets.
• Works efficiently towards achieving the SLA based on the project requirement and meets the specified quality standards
• Assures protection of the systems and data by performing at least one system back up per day.
• Generates statistical and data reports as required
• Examine and evaluate document contents to insure accuracy and to correct inconsistencies
• Maintaining confidentiality, verifying information, building a physical filing system, backing up data and updating data entry software

Experience

Minimum 1 year experience in any Banking Non voice process

BE/B.Tech not eligible.

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Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.