Banking Customer Service Advisor

Job Description:

We are looking for a Banking Chat Support Executive to handle customer interactions through chatbased channels for a leading banking client. The role involves resolving customer queries related to banking products and transactions while ensuring high levels of customer satisfaction and compliance with regulatory standards.

Key Responsibilities:

• Handle inbound customer queries via chat related to banking services such as:
• Account information
• Debit/Credit cards
• Online banking
• Transactions and payments
• Provide accurate, timely, and professional responses to customers
• Ensure adherence to banking policies, data privacy, and compliance guidelines
• Resolve issues within defined TAT and quality parameters
• Document customer interactions clearly in CRM systems
• Escalate complex or highrisk issues to appropriate teams
• Maintain high CSAT, QA, and productivity metrics

Required Skills & Qualifications:

• 6 months to 1 year experience in Banking / BFSI Chat Support or Customer Support
• Excellent written communication skills in English
• Good understanding of banking concepts and customer service processes
• Ability to multitask and handle multiple chats simultaneously
• Basic computer skills and familiarity with CRM tools
• Willingness to work in rotational shifts (if required)

Preferred Candidate Profile:

• Experience in BFSI / Financial Services / Banking process
• Immediate to shortnotice joiners preferred
• Strong problemsolving and customerhandling skills
• Comfortable working in a fastpaced, targetdriven environment

Educational Qualification:

• Any graduate

What We Offer:

• Competitive salary package
• Professional work environment
• Career growth opportunities within BFSI domain
• Training and skill development programs

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.