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Banking Customer Care for Voice Processes – Assistant Vice President, OnSite South Africa

Genpact

5 - 10 years

nan

Posted: 3/5/2025

Job Description

Responsibilities

  • Own end-to-end client service delivery and P&L

  • Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L

  • Work closely with client CXOs and process owners, Genpact operating teams and global relationship managers for key accounts

  • Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

  • Assist the GOL with managing a line(s) of service in an omnichannel process, keeping a well-organized planning for a, but not limited, specific Geographical location

  • Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey

  • Assist the GOL with planning and executing the strategies to ensure the delivery of the agreed SLAs with the Client(s)

  • Enforce Genpacts guidelines and policy across the operations team

  • Partner with Training and other Support Functions to ensure a seamless operation

  • Track, analyze and monitor performance of the teams under their care

  • Manage and train junior members of the team

  • \u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{190}\" paraid=\"1864103381\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Own end-to-end client service delivery and P&L\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{196}\" paraid=\"515040746\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{202}\" paraid=\"1344998774\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Work closely with client CXOs and process owners, Genpact operating teams and global relationship managers for key accounts\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{208}\" paraid=\"366701878\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Develop a strategy for winning and transitioning new deals while running and growing the existing relationships\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{214}\" paraid=\"1763567897\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Assist the \u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">GOL\u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> with managing a line(s) of service in an omnichannel process, keeping a well-organized planning \u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">for a, but not limited, specific Geographical location\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{226}\" paraid=\"998529273\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Manage day to day activities across all Genpact \u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">required\u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> activities, ensuring a seamless customer experience throughout the Customer Service journey\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{232}\" paraid=\"1599474104\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Assist the \u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">GOL\u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> with planning and executing the strategies to ensure the delivery of the agreed \u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">SLAs\u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> with the Client(s)\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{246}\" paraid=\"46119348\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Enforce Genpacts guidelines and policy across the operations team\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{b6f87d40-c1bb-49e7-9c56-07ea6ac46c75}{252}\" paraid=\"272886377\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Partner with Training and other Support Functions to ensure a seamless operation\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003C/div> \u003Cdiv class=\"SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: rgb(0, 0, 0); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"10\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{9a641e68-21b2-417a-921c-d84fb68a0b88}{3}\" paraid=\"411337877\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Track, analyze and \u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">monitor\u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> performance of the teams under \u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">their\u003C/span>\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> care\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"11\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"2\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Georgia, Georgia_MSFontService, serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW194290730 BCX8\" paraeid=\"{9a641e68-21b2-417a-921c-d84fb68a0b88}{13}\" paraid=\"786368696\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW194290730 BCX8\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Manage and train junior members of the team\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW194290730 BCX8\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW194290730 BCX8\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW194290730 BCX8\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW194290730 BCX8\" data-aria-level=\"1\" data-aria-posinset=\"12\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"46","https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=BFS042419",null,"","Work from Office","Permanent","Undergraduate","IT Services & Consulting",[29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88,89,90,91,92,93,94,95,96,97,98,99,100],"Enforce Genpact","Support Functions","existing relationships","OutlineElement Ltr","relationships Assist","client CXO","specific Geographical","operation Track","journey Assist","team Partner","valuable clients leading","train junior members","setsize 1","seamless operation track","posinset 12","level 1","key accounts develop","global relationship managers","genpact required activities","font symbol","enforce genpact","transitioning new deals","l work closely","day activities across","operations team partner","genpact operating teams","existing relationships assist","client cxo","leveltext data","policy across","lead new","l drive","support functions","process owners","omnichannel process","monitor performance","care manage","agreed slas","organized planning","balanced p","li aria","teams","team","client","planning","p","data","aria","winning","well","training","strategy","strategies","set","service","running","responsibilities","managing","list","line","limited","keeping","guidelines","growing","gol","executing","ensuring","ensure","end","delivery","defn","analyze",0,["Reactive",103],{},["Set"],["ShallowReactive",106],{"job":22},true,"/job-listing/banking-customer-care-for-voice-processes-%E2%80%93-assistant-vice-president,-onsite-south-africa-genpact-nan-5-to-10-years-experience-07977b41-fdc3-496d-9761-2ad960d8df3b",["Reactive",110],{"user":111,"chat":113},{"isAuthenticated":112,"isAdminAuthenticated":112,"user":22,"token":22},false,{"chats":114,"currentChat":117,"onlineStatus":120,"typingStatus":123,"lastSeen":126,"currentChatRequestStatus":129,"totalUnreadCount":131},["Ref",115],["Reactive",116],[],["Ref",118],["Reactive",119],[],["Ref",121],["Reactive",122],{},["Ref",124],["Reactive",125],{},["Ref",127],["Reactive",128],{},["EmptyRef",130],"null",["EmptyRef",132],"0"]