Role Overview

We're looking for a hands-on, performance-driven Bakery Manager to lead daily outlet operations in Gurgaon. The ideal candidate will be responsible for sales growth, team management, inventory control, customer experience, and overall store profitability.
This role requires strong leadership, operational discipline, and the ability to manage a fast-paced retail environment.

Key Responsibilities

1. Store Operations Management

Oversee day-to-day outlet operations

Ensure smooth opening and closing procedures

Maintain SOP compliance across service, billing, and hygiene

Ensure food safety and cleanliness standards are consistently followed

2. Sales & Revenue Management

Drive monthly sales targets and improve store profitability

Monitor daily sales reports and conversion rates

Plan local promotions and festive sales pushes

Upsell and cross-sell effectively through team training

3. Team Leadership & Staff Management

Recruit, train, and supervise bakery staff

Create duty rosters and manage attendance

Maintain discipline and resolve team conflicts

Conduct performance reviews and ensure accountability

4. Inventory & Cost Control

Monitor stock levels and coordinate procurement

Ensure FIFO compliance and reduce wastage

Conduct regular stock audits

Control pilferage and minimize losses

5. Customer Experience

Ensure excellent service standards

Handle customer complaints professionally

Maintain a warm and welcoming store environment

6. Reporting & Coordination

Share daily/weekly performance reports with management

Coordinate with central kitchen / production team

Monitor maintenance issues and vendor coordination

Requirements

48 years experience in bakery / caf / QSR / retail store management

Strong leadership and team-handling skills

Good understanding of sales tracking and inventory management

Ability to work on weekends and during festive seasons

Strong communication skills

Basic proficiency in Excel & billing software

What Were Looking For

Ownership mindset treats the outlet like their own business

Disciplined, firm, but team-oriented leader

Numbers-focused and operationally strong

Calm under pressure

Bakery Manager