Backup - Technical Specialist-Cloud & Infra Engg

Area(s) of responsibility

Backup L2

Exp 5+ Years

 

Activities-

 

• Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents.

• Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

• Create and update technical documentation (server configuration, backup and recovery procedures, etc.)

• Prepare Weekly and monthly backup status reports

• Fundamental knowledge of Commvault, Networker Awamar.

• Through understanding of key Backup processes & their functionalities

• Architectural knowledge of Backup tools. 

• Good understanding of Backup process flow (daemons).

• Hands on knowledge of supporting L2oper ational activities & troubleshooting on Backup technologies such as Commvault, Networker Avamar, Symantec,HP Data protector.

• Strong knowledge on Upgradation on Master/Media servers.

• Strong knowledge on Migration of data from one backup tool to another.

• Experience with Virtualization (Oracle VM or VMware), SAN and NAS technologies

• Database (SQL, RMAN, SAP, Exchange etc.) backup configuration, troubleshooting and restorations.

• Troubleshooting experience in backup & restore related issues

• Strong knowledge on Duplication, De-duplication, Replication and SLPs concept.

• Strong knowledge about virtualization (snapshot level) backups.

• Must be familiar with some of the module based backups like Oracle, SQL, Exchange, etc.

• Strong knowledge about Media Vaulting, archival backups.

• Strong knowledge about networking (Master-Media-Client) communication

• Strong knowledge about Backup Provisioning/De-Provisioning as per user requirements

• Sound knowledge & understanding about various backup technologies around virtualised platforms.

• Good understanding of various tape library hardware & components

• Willingness to work in a 24x7 global work environment.

• Good verbal and written communication.

• Good understanding on ITIL process.