Back Office Employee

Were Hiring

Join us for an exciting Virtual Recruitment Drive for the role of Backoffice (Insurance Operations)!

Location - Ghansoli (Mumbai)

If you are detail-oriented, analytical, and passionate about delivering quality service, this opportunity is for you!

Role Overview

The position is responsible for processing policy-related transactions with accuracy, compliance, and timely turnaround while maintaining a strong customer-centric approach.

Key Responsibilities

Policy Processing & Administration

Process policy changes, maintenance requests, and issuance within defined TAT.

Determine employee eligibility for product coverage as per guidelines.

Manage enrollments and process Evidence of Insurability (EOI) applications.

Handle policy cancellations and surrenders as per company procedures.

Redirect policies to appropriate downstream processes where required.

Quality & Productivity

Meet defined quality and productivity targets.

Ensure compliance and accuracy across operational activities.

Customer Service & Continuous Improvement

Deliver a strong customer service experience.

Identify and suggest process improvement opportunities.

Develop understanding of client business and product offerings.

Additional Responsibilities

Perform operational duties as assigned by management.

Required Skills

Strong verbal & written communication skills

Analytical and problem-solving abilities

High attention to detail

Effective time management

Basic proficiency in Microsoft Excel

Education: Bachelors degree in any discipline

Interested candidate share your resume- Barkha.pandey@teleperformance.com

Contact no-8009942815