Baan - Projects & Service Module Consultant

Job Title: Baan - Projects & Service Module Consultant 

Experience: 7+ years in Projects & Service modules in Baan IV, ERP LN FP3 and LN 10.4 ERP versions. 

Job Description: 
We are seeking a Baan Senior Projects & Service Specialist to join our dynamic team. The ideal candidate will have extensive functional experience in implementing and supporting Projects & Service Modules. Candidate should have experience in Baan IV, ERP LN FP3 and LN 10.4 ERP versions.  

Key Responsibilities: 

• Application Support: Leading Production support for Projects & Service Modules. Identifying and resolving complex issues while providing support to end users on Baan ERP applications. Provide support third-party interfaces and ensure data integrity.  

• Troubleshooting: Identifying and resolving issues related to Projects & Service Modules. Identify root causes of problems and implement effective solutions.  

• User support: Providing technical support to end users on Baan ERP applications, addressing queries and resolving issues.   

• Training: Developing and delivering training materials and sessions for end-users on Projects & Service Modules.  

• Knowledge Management: Maintain accurate and up-to-date documentation of system configurations, processes, and troubleshooting procedures. Contribute to the development and maintenance of a knowledge base for easy access to information.  

• Collaboration: Collaborating with clients, technical teams, and other stakeholders to ensure smooth application management.  

• Data Analysis: Develop simple to medium complexity SQL scripts to extract ERP data for analysis.  

• Continuous Improvement: Proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements.  

• Business Requirements Analysis: Understanding client's business processes and identifying areas for improvement using Projects & Service Modules. Collaborate with cross-functional teams to gather and document business requirements. 

• Data Migration: Develop Source to Target ERP mappings from or to Projects & Service Modules. 

• Mentoring: Provide technical guidance and mentorship to junior team members. 

Requirements: 

• Bachelor’s degree in Computer Science or Information Technology, or a Master’s Degree in Business Administration. 

• 7+ years of experience working with Baan ERP (Baan IV, ERP LN FP3 and LN 10.4 ERP versions) Projects & Service Modules.  

• Strong understanding of Projects ( Contract, Requirements, Estimates, Budgets, Reporting, Invoicing & PP2 Finance Booking) & Service (Installation Groups or Install Base, Contract Management, Service Order Quotation, Call Management, Preventive Maintenance, Service Orders and Work Orders) Modules. 

• Knowledgeable in Business requirement analysis, Gap identification, Solution proposals and Design development.  

• Proficient in ERP data analysis using SQL tools. 

• Excellent problem-solving skills and attention to detail. 

• Excellent communication skills and ability to work with functional teams and business users. 

Preferred Qualifications: 

• Experienced with SDLC/Agile methodologies and project management tools.