B2B Collections Agent (Voice)
TCS
1 - 5 years
Delhi
Posted: 3/15/2025
Job Description
Job Description
Mega Walk-In at TCS Gurugram Hiring for [B2B Collections Agent (Voice)] on 23 March 2025 (Sunday).
Job Summary:
Role : B2B Collections Agent (Voice)
Experience: 1 to 5 years [Minimum 1 year experience in B2B Collections or Accounts Receivable or Order to Cash]
Shift Timings: Mon to Sun, 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts (Night Shifts) as per business and client requirements.
Venue: TCS GG7 - Delhi Gurgaon Expressway, Skyview Corporate Park, Sector 74a, Gurgaon - 122001
Date: 23 Mar 2025 (Sunday)
Time: 10:00 am to 12:30 am
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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[B2B Collections Agent (Voice)]
Job Description:
• Excellent Verbal and Written Communications skills to handle NA region customers.
• Accounts Receivables Management
• Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.
• Calling for payment on overdue invoices for buckets in scope
• Doing maintenance on the account
• Handling accounts / payment queries from accounts payable team
• Interaction with other teams - billing, originations etc.
• Payment application
• Handling disputes and resolution
• Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
• Basic Excel based reporting and analysis on assigned inventory.
• Daily task list wrt regular TCS activities
• Good negotiation skills
• Orientation and ability to handle customer’s questions with regards to accounts
• Good domain or product knowledge
• Graduate with an exposure to B-2-B Collections environment
• Good Follow up skills with customer for all collections activities
• Handle customer questions & / or objections
• Language skill English NA Region.
• Strong analytical and Excel skills, including v-lookups and pivot tables
• Good Email writing Skills
Must Have Skills:
• Minimum 1 year in B2B Collections or Accounts Receivable or Order to Cash
• Excellent English communications skills (written & verbal), Problem Solving, Customer Service Skills, Objection Handling & Negotiation skills
Good To Have Skills:
• Industry Knowledge, Technical Skills (CRM systems, Collection ERPs, Tolls etc.), Teamwork
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Clic k to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
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About TCS:
A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.
TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is continuously ranked a leader in the 'India's Most Respected Companies' survey.
Location
NCR
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
353122
Desired Skills
Customer Service | F-Accounts Receivable | Voice
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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