Job Summary:

We are seeking a highly skilled and proactiveLead Operations Engineerto oversee and support our Data and Analytics (DNA) platform in a mission-critical, 24x7x365 environment. This role is responsible for deliveringLevel 2 (L2) and Level 3 (L3) supportfor theData and Analytics team, ensuring stability, performance, and continuous improvement of our data platforms and processes.

The position operates within arotational shift model, covering16 hours per day, 7 days a week, to ensure uninterrupted support during critical processing hours. As a senior member of the team, you will lead offshore operations, act as the primary escalation point, and drive operational excellence through automation, process optimization, and cross-functional collaboration.

Essential Functions/Responsibilities:

Operational Leadership:
Lead and mentor a team of offshore engineers supporting DNA production, QA batch jobs, and applications. Ensure seamless operations across shifts and act as the primary escalation point for critical issues.

Production Support & Incident Management:
Troubleshoot and resolve complex production issues related to data, systems, and applications. Drive root cause analysis and implement long-term solutions to prevent recurrence.

System Monitoring & Performance Optimization:
Monitor job schedules, application performance, and system health using enterprise tools. Proactively identify and resolve performance bottlenecks.

Environment Management:
Administer and maintain EIM environments across Azure and BI platforms. Lead environment refreshes, cutovers, and release activities for major and minor deployments.

Documentation & Knowledge Sharing:
Develop and maintain comprehensive support documentation. Provide training and guidance to team members to foster knowledge growth and operational maturity.

Continuous Improvement:
Identify opportunities to enhance system reliability, automate manual processes, and improve support efficiency. Champion best practices in production support and DevOps.

Stakeholder Collaboration:
Collaborate with cross-functional teams, including development, QA, and business stakeholders. Work with Microsoft support to resolve Azure-related issues.

Qualifications

Bachelors Degree in Computer Science, Information Systems, or a related field.

5+ years of experience in application development, production support, and system administration.

Proven experience leading technical teams in a high-availability, enterprise-scale environment.

Strong understanding of incident, change, and problem management processes.

Expertise in SQL (including performance tuning), PowerShell scripting, and Python.

Hands-on experience with the Azure platform including Databricks, Azure Data Factory, Azure Data Lake, and Azure SQL Data Warehouse

Familiarity with SAP BW, HANA, Data Services, and enterprise BI tools (Cognos, Power BI, Azure Analysis Services).

Experience with job schedulers such as Autosys or Tidal.

Working knowledge of Git and CI/CD practices.

Strong analytical, troubleshooting, and decision-making skills.

Excellent communication and stakeholder management abilities.

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This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

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