Azure Architect | 17 To 25 Years | Mumbai
Capgemini
2 - 5 years
Mumbai
Posted: 14/07/2025
Job Description
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.Job Description - Grade SpecificService Delivery Lead - Contribute to the management of day-to-day in-scope services to ensure they perform to contractual targets (SLAs and/or KPIs). You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value-add where appropriate. SDM help identify areas where quality checks are not in place, and raise recommendations for get-well plans. SDM construct trend analysis, root cause analysis and other requested reports.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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