Azure AKS & ARO Support Engineer / Administrator

Job Description: L2 Azure AKS & ARO Support Engineer / Administrator

Experience : 35 Years

Location : Mumbai ( Client Location )

Job Summary

We are seeking an experienced L2 Azure AKS & ARO Support Engineer / Administrator to provide operational and administrative support for Azure Kubernetes Service (AKS) and Azure Red Hat OpenShift (ARO) platforms. The ideal candidate will have strong Kubernetes fundamentals, hands-on Azure cloud experience, and the ability to troubleshoot complex issues while collaborating effectively with application teams and L3 support.

Key Responsibilities

• Provide L1 and L2 operational support for AKS and ARO clusters
• Monitor cluster health, nodes, pods, workloads, and networking components
• Troubleshoot and resolve pod, node, deployment, and connectivity issues
• Execute routine operational tasks as per SOPs, runbooks, and change processes
• Handle incidents, alerts, and service requests, performing initial triage and resolution
• Escalate complex issues to L3 engineering teams with clear analysis and documentation
• Participate in incident bridges, war rooms, and outage calls, providing timely updates
• Perform shift handovers and maintain accurate operational documentation
• Support platform availability, stability, and performance in 24x7 / shift-based environments

Required Technical Skills

• Hands-on experience administering Azure Kubernetes Service (AKS) and/or Azure Red Hat OpenShift (ARO)
• Strong understanding of Kubernetes concepts:
• Pods, Deployments, ReplicaSets, Services
• Namespaces, ConfigMaps, Secrets
• Working knowledge of Azure services, including:
• Virtual Networks (VNet), Subnets, NSGs
• Azure Load Balancers, Azure Monitor
• Proficiency in kubectl, Azure Portal, Azure CLI, and OpenShift Console
• Basic to intermediate Linux troubleshooting skills
• Understanding of containerized application architectures and networking concepts

Communication & Management Skills

• Strong verbal and written communication skills
• Ability to coordinate with application teams, cloud engineers, and support teams
• Effective time management and ownership of assigned tasks
• Comfortable working in high-pressure incident scenarios
• Willingness to work in rotational shifts and on-call support

Good to Have

• Azure Certifications: AZ-900, AZ-104
• Kubernetes Certification: CKA
• Exposure to monitoring and observability tools:
• Azure Monitor, Prometheus, Grafana
• Experience with ITIL processes and ticketing tools