AWS Connect

About Company:

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.

Job Title: AWS Connect

Location: (Pan India)-Bangalore (Global village Tech Park) / Hyderabad (Rai Durg) / Mumbai (Powai / Mahape) / Chennai (DLF IT Park) / Pune (Shivajinagar) / Noida (Candor Techspace, Industrial Area) / Gurgaon (Ambience Island, DLF Phase 3) / Kolkata (Merlin Infinite, Salt Lake Electronics Complex)

Experience: 5 to 8 Years

Employment Type: Contract to Hire

Work Mode: Hybrid

Notice Period: Immediate Joiners Only

Job Description:

The Senior Amazon Connect Developer will lead the development implementation and support of cloud contact center solutions using Amazon Connect and AWS services The role involves designing contact flows building integrations developing backend services deploying bots and providing L3level support The candidate will also guide junior developers and collaborate with cross functional teams

Key Responsibilities

1 Implementation

Develop end-to-end Amazon Connect Contact Flows queues routing profiles quick connects and telephony setup

Build integrations using

o AWS Lambda NodeJS Python

o API Gateway

o DynamoDB

o Kinesis Event Bridge SNSSQS

Implement Amazon Lex V2 bots voice chat and integrate with Connect

Build AI automations using Amazon Bedrock Lambasted workflows

Implement third-party integrations CRMs ticketing tools payment gateways verification services data providers

Write reusable and modular code for backend logic API consumption validations and routing

2 Support

Troubleshoot production issues related to

o Call flow behavior

o Routing failures

o LambdaAPI failures

o CRMthirdparty API errors

o Contact quality or latency issues

Handle L2L3 support requests and perform RCA

Fix defects optimize flows and improve performance

3 CICD DevOps

Work on CICD pipelines for

o Lambda deployments

o Contact flow JSON automation

o Lex bot promotion Dev QA UAT Prod

Use CodePipeline GitHub Actions Jenkins or Azure DevOps

Follow Git branching strategy for version control

4 Documentation Collaboration

Prepare TDD sequence diagrams config documents and deployment guides

Work closely with testers BAs DevOps and cloud architects

Provide technical mentorship to junior resources

Required Skills

Strong Handson in Amazon Connect must-have

Programming Nodejs preferred Python

Experience building AWS Lambda API Gateway REST APIs DynamoDB tables

Good knowledge of JSON REST Webhooks

Amazon Lex V1V2 bot development

Experience with Amazon Bedrock prompting orchestration LLMbased automation

Strong debugging skills and eventdriven troubleshooting

Knowledge of AWS IAM S3 CloudWatch logsmetrics

Experience implementing CICD pipelines

Preferred

Experience with Salesforce ServiceNow Dynamics integrations

Understanding of PSTN SIP CTI fundamentals

Exposure to CyaraTestRTC for contact center testing

AWS certification is a plus

Skills

Mandatory Skills : Node.js, Amazon Connect