AWS Connect Lead

AWS Connect Lead

Exp: 10 to 14years

Location: Pan India

Core Technical Skills

• Amazon Connect Development 5+ years (Amazon Connect, Lex, Polly, etc.)

• Experience designing and deploying voice workflows using Amazon Connect.
• Integration with Lex for conversational AI and Polly for text-to-speech.
• Custom contact flows, Lambda integrations, and real-time analytics.

• AWS Expertise (5+ years)

• Deep understanding of core AWS services: Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch, etc.
• Experience with serverless architecture and microservices.
• Strong grasp of security best practices and cost optimization.

• Telephony & Contact Centre Applications

• Knowledge of SIP, VoIP, IVR systems, and CTI integrations.
• Experience with call routing, queue management, and real-time dashboards.
• Familiarity with legacy systems and migration strategies to cloud-based platforms.

Required Qualifications

• Minimum 5 years of hands-on experience with Amazon Connect and related voice services.
• Minimum 5 years of experience working with AWS in a professional setting.
• Demonstrated experience with telephony systems and contact centre technologies.
• Proven ability to lead technical initiatives and mentor team members.