AWS Connect Developer

Client is hiring a Connect Developer (Full Stack) - Software Engineer - Level 2 (3 to 5 Years experience). Immediate joining preferred.

Responsibilities:

• Design and configure Amazon Connect Contact Flows, routing profiles, queues, and agent hierarchies.
• Troubleshoot IVR issues, call failures, softphone and agent desktop issues, Lambda failures, and API timeouts.
• Monitor real-time metrics and analyze CloudWatch traces for platform issues.
• Manage IAM roles, permissions, and ensure least-privilege security design.

Requirements:

• Deep understanding of Amazon Connect architecture and core components, telephony, call recording, and call control.
• Experience with JavaScript and Python.
• Knowledge of AWS services and encryption (KMS).
• Strong analytical and problem-solving skills for diagnosing IVR issues, call failures, and platform errors.