AWS Connect Developer

Blue Spire is seeking experienced AWS Connect Engineer (612 years) to support large-scale enterprise AWS Connect migration and modernization initiatives for our BFSI clients. In this role, you will design and deliver next-generation cloud contact center solutions, participate in architecture discussions, and guide end-to-end implementation across AWS services and integrations.

This is a mid-senior technical role requiring strong hands-on engineering expertise, migration experience, and the ability to lead components of enterprise-scale projects.

Key Responsibilities

AWS Connect Engineering

• Lead and contribute to AWS Connect migrations, including Cisco-to-AWS transition projects.
• Design, build, and optimize AWS Connect call flows, routing profiles, queues, and IVR logic.
• Implement integrations with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and other AWS services.
• Own the full lifecycle of solutions configuration, deployment, monitoring, and performance optimization.

Solutioning & Technical Leadership

• Participate in solution architecture discussions, providing technical inputs and best practices.
• Guide junior team members on AWS Connect setup, development, and troubleshooting.
• Collaborate with product, architecture, infra, and business teams to deliver secure, scalable, and compliant solutions.

Development & Integrations

• Work closely on custom APIs, backend services (Java/Node.js), and UI layers (React/Angular) when needed.
• Integrate contact center workflows with CRM systems, bots (Lex), analytics, and enterprise systems.

Operational Excellence

• Support ongoing maintenance, monitoring, incident resolution, and continuous improvement.
• Apply DevOps, CI/CD, and cloud-native engineering practices where applicable.

Required Skills & Experience (612 Years)

Core AWS Connect Expertise

• Strong hands-on experience with Amazon Connect, including call flows, routing, IVR design, CTI integrations.
• Proven experience in migration projects (preferably Cisco AWS Connect).
• Proficiency in AWS Lambda and event-driven architectures.

AWS Ecosystem

• Solid understanding of:
• IAM, CloudWatch, DynamoDB, S3, Kinesis, API Gateway
• Logging, monitoring, and operational troubleshooting
• Contact center security and compliance baselines

Development & Integration Skills

• Strong experience with REST APIs, microservices, and integration patterns.
• Good to have: Java, Node.js, and front-end experience (React/Angular).

Professional Skills

• Strong analytical and debugging skills.
• Ability to work with cross-functional stakeholders in large enterprise environments.
• Excellent communication and documentation capabilities.

Nice-to-Have Skills

• Knowledge of DevOps tools (Jenkins, Docker, Kubernetes) and CI/CD automation.
• Experience with Amazon Lex, conversational AI, and bot frameworks.
• Exposure to large-scale BFSI domain environments.
• Certifications: AWS Solutions Architect, AWS Developer, AWS Connect Specialty (if applicable).