AVP-Specialty Underwriting Operations (London Markets)

In this role, candidate will be responsible to lead the team of, UWS & DA resources supporting a large Global Re / Insurance Specialty P&C service provider with presence in UK (London Market). This is a niche functional lead role and will manage a span of ~75+ professionals across operations.

Responsibilities

• Deep domain knowledge in all sub service lines within the Insurance & Reinsurance UWS, Delegated Authority Domain for a specialty Insurance service provider within London Markets
• Delivering Value through transformation initiatives, ensuring Zero Surprise operations and Growing business with client
• Deliver Tech and Data Analytics enabled operations on Transaction / outcome commercials
• Adhering to client & contract requirements, manage client relationship independently till CXO levels and work with the client organization to ensure common objectives are delivered

Must Haves

• Experience in Underwriting, Specialty and P&C Operations is mandatory
• Experience in London Markets/ Lloyd's of London with exposure to European Geography is a must have
• P&L Management experience

Minimum qualifications

• Lead the complete ambit of outsourced operations for UWS, & DA to ensure high levels of customer satisfaction for both functional and CXO stakeholders
• Groom and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets and driving continuous upskilling within teams.
• Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings
• Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda
• Must be able to work with cross functional teams like Operations, HR, Service Line, Digital, Transformation, Transitions, etc.
• Pro-active, ability to trouble shoot, work through organizational change scenarios.
• Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
• Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization
• Experience to manage end-to-end client service delivery and P&L
• Intellectual agility and analytical outlook

Preferred qualifications

• Experience in managing UWS & DA operations and out of these relevant years in managing large teams and end-to-end service delivery