AVP-Property Management

Role Overview:

The Head of Property Management will lead the strategic, operational, and experiential management of commercial offices, shared services, managed offices spaces and F&B retail zones. This role is responsible for ensuring seamless transitions from construction to operations, delivering superior client experiences, driving operational excellence, and embedding ESG principles across the portfolio.

Key Responsibilities:

1. Transition & Handover Management

Coordinate with construction/project teams for snagging, commissioning, and defect management.

Establish handover protocols and readiness checklists for client occupancy.

Ensure timely activation of services and systems post-construction.

Ensure fitout management and seamless transition of occupants from fitout phase to operations.

2. Operational Efficiency & Service Excellence

Ensure that all properties are maintained to the highest standards, with a focus on safety, sustainability, and tenant satisfaction.

Oversee the selection and management of third-party service providers, including maintenance, security, and cleaning contractors.

Implement and monitor preventative maintenance programs to extend the life of building systems and reduce operational costs.

Ensure KRA and KPA are defined for all operational aspects and tracked for performance monitoring.

3. Compliance, Safety & Risk Management

Ensure full compliance with statutory regulations, fire safety norms, and building codes.

Conduct regular audits and risk assessments across properties.

Ensuring health and life safety regulations/ manuals are adhered on all site

Implement emergency response plans and safety drills.

Maintain documentation and reporting for regulatory and internal governance.

Ensure occupant offices compliance and timely renewal of compliances.

4. ESG & Sustainability Performance

Drive ESG initiatives including energy efficiency, waste management, and water conservation.

Ensure buildings meet green certification standards (LEED, IGBC, WELL).

Monitor and report ESG metrics; align operations with corporate sustainability goals.

Promote inclusive, safe, and healthy environments for occupants and staff.

Develop and implement and adhere to SOPs for all property management functions as per industry standards

Leverage technology platforms to optimize operations and reporting.

5. Financial & Budgetary Control

Prepare and manage annual operating and capital expenditure budgets for all properties under management.

Establish financial controls and reporting mechanisms to ensure transparency, accuracy, and accountability.

Monitor and analyze operating costs, identify cost-saving opportunities, and implement efficiency measures without compromising service quality.

Oversee rent collection, CAM charges, and other receivables, ensuring timely invoicing and reconciliation.

Track financial performance of each asset, including PCL analysis, variance reporting, and forecasting.

Ensure timely vendor payouts and timely collection of dues.

6. Stakeholder & Client Experience Management

Serve as client interface for ensuring high satisfaction and proactive issue resolution.

Lead tenant onboarding/offboarding processes with a focus on seamless transitions.

Implement feedback mechanisms and engagement programs to enhance tenant relationships.

Collaborate with leasing, design, and fit-out teams to align property services with client expectations.

Ensure seamless exit of tenants and handover back to Godrej.

7. Team Leadership & Cross-functional Collaboration

Lead and mentor a team of property managers, facility executives, and support staff.

Collaborate with internal teams including leasing, projects, legal, finance etc

Represent property management in strategic planning and leadership forums.

Ensure adequate trainings programs, R and R are conducted for the team members.

Technical & Functional Competencies:

Expertise in building systems (HVAC, MEP, BMS), asset lifecycle, and maintenance protocols.

Experience in managing transitions from construction to operations.

Strong understanding of ESG frameworks and sustainability certifications.

Proficiency in property management software and digital tools.

Financial acumen and contract management skills.

Qualifications & Experience:

Bachelors degree in engineering, Real Estate, Facilities Management, or related field. MBA preferred.

17-20 years of experience in property/facilities management, with at least 5 years in a leadership role.

Proven experience in managing Grade A commercial office spaces and retail environments.

Strong leadership, communication, and stakeholder management capabilities.