AVP, Supplier Management (L11)

Job Description:

Role Title : AVP, Supplier Management (L11)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: Source-to-pay is the entire end-to-end process involved in procurement.  It spans every process from spend management, strategic sourcing, third-party risk management, contract management, purchasing, performance management, travel & expense, procure to pay and supplier diversity.

Role Summary/Purpose: This key role participates in activities that:

• Provides support to SYF’s first line business functions across the entire lifecycle of supplier engagements

• Assists in the management of the Supplier Management Program’s Inherent Risk rating process

• Support includes supplier risk profiling, advice on identification and resolution of risks, communications to functional management and assistance to functional teams on execution of Supplier Management Program activities

• Supports the execution of supplier risk assessments for Information Security, Business Continuity / Disaster Recovery, Legal and Compliance, Technology, Financial, Model risk, and Physical Security in partnership with the Senior Supplier Risk Management Leader

• Assists during crisis management support to the SYF crisis teams

• Supports supplier compliance with data privacy laws and regulations

• This role also carries key approval responsibilities to ensure timely, accurate and prudent management of supplier risks.

Key Responsibilities:

• Analyze and understand a wide range of risks in supplier relationships, and maintain the SYF Supplier Management Program

• Inherent Risk:  Maintain proper supplier categorization and inherent risk profiling, including alignment with SYF data classification standards, participate in IRS meetings for new/changes engagements

• Execute IRS reviews and approvals

• Support completion of required assessments at risk-based intervals to evaluate the strength of suppliers’ control environments in the assessment areas listed above

• New onboarding: support risk analysis and advice for CAR CLM and Contract terms (SCL support)

• Review existing relationships as new work is requested: Establish new relationships and IRS reviews for as required for modifications to existing services.

• Data Share process:  Support the approval process with supplier data and risk-based advice

• Technology project support:  Assist IT with SaaS governance, data classification, file transmission to suppliers, CMDB integrity/controls

• Support IRS maintenance & controls to keep pace with risk landscape, regulatory changes and new products/services

• Support the identification, development and adoption of best practices to identify, communicate and manage risk throughout the supplier lifecycle

• Support the implementation of quality assurance processes to ensure accuracy and completeness of submitted surveys, documents and deliverables

• Maintain ongoing awareness of regulatory guidelines, emerging issues and industry trends

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor's Degree with minimum of 6+ years of leadership experience with ability to demonstrate leadership, execution, and significant business and/or bottom line contributions . In lieu of degree, must have 8+ years leadership experience.

• 3+ years’ experience interacting with suppliers, or in lieu of 3+ years supplier interactions, 3+ years operational risk management experience

• Travel requirements up to 5%

Desired Skills/Knowledge:

• 5+ years managing a significant supplier relationship or overseeing third party risk

• Financial Services industry experience with preference for broad knowledge of the consumer credit industry.

• Experience managing to regulatory requirements

• Success as an inclusive leader with a track record of leveraging cross functional teams for business success and achievement of stretch goals

• Excellent relationship building skills across peer teams and key business stakeholders

• Outstanding project planning and execution skills

• Prior audit experience

• Six sigma / Lean process management experience

• Excellent communication skills including strong presentation skills at all levels of the organization and demonstrated ability to build consensus

• Demonstrated process design and change management experience

• Strong analytical and problem-solving skills to evaluate needs/opportunities

• Competent computer skills including working knowledge of Microsoft Office and as well as project planning and execution tools

Eligibility Criteria:

Bachelor's Degree with minimum of 6+ years of leadership experience with ability to demonstrate leadership, execution, and significant business and/or bottom line contributions . In lieu of degree, must have 8+ years leadership  experience

Work Timings: Flexible

(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L09+ Employees can apply

Level / Grade : 11

Job Family Group: