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AVP - ServiceNow Delivery || Citizen Development

Impetus Career Consultants

5 - 10 years

Delhi

Posted: 12/02/2026

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Job Description

Assistant Vice President ServiceNow Delivery (Citizen Development)

Delhi-NCR | 12+ Years Experience


We are hiring a seasoned ServiceNow Leader with strong hands-on expertise in design, development, and delivery of enterprise-scale ServiceNow solutions.


Key Requirements:

  • 12+ years of IT experience with strong ServiceNow expertise
  • Hands-on experience in ITSM (Incident, Change, Problem, CMDB, Asset)
  • Experience in Custom/Scoped App Development & App Engine
  • Strong knowledge of JavaScript, Glide, HTML, AJAX
  • Experience with Integrations (REST, SOAP, MID Server, APIs)
  • Understanding of CMDB, Discovery & ITIL processes
  • ServiceNow Certified Application Developer (mandatory)
  • Experience in Agile/Scrum methodology
  • Team handling & stakeholder management experience.


Responsibilities:

  • Lead ServiceNow delivery and manage development teams
  • Design, develop, and deploy custom ServiceNow applications
  • Automate workflows and implement integrations
  • Collaborate with business stakeholders for solution design
  • Ensure best practices, testing, and SDLC compliance
  • Provide production support and troubleshooting

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