AVP – Operations (SME Lending)

We are looking for an experienced AVP Operations (SME Products) to lead and coordinate operational activities related to SME lending across multiple locations. The role will oversee both pre-disbursement and post-disbursement processes, ensuring process consistency, regulatory adherence, and seamless coordination with internal teams.

Key Responsibilities

SME Operations Oversight

• Oversee SME operations across regions and branches
• Ensure alignment with approved operational processes
• Guide regional and branch operations teams

Pre-Disbursement Operations

• Supervise documentation verification and process checklists
• Coordinate with Credit, Legal, Technical, and Business teams
• Ensure readiness for loan disbursement
• Escalate and resolve operational issues

Post-Disbursement Operations

• Oversee documentation, record management, and compliance follow-ups
• Ensure proper execution of post-disbursement processes
• Address operational queries and process gaps

Process & Governance

• Drive standardization of operational practices
• Identify process improvement opportunities
• Support audits and ensure regulatory compliance
• Review operational MIS and report to senior leadership

Stakeholder Management

• Work closely with Credit, Sales, Risk, Legal, and Technical teams
• Ensure smooth handover across the loan lifecycle
• Support multi-location operational coordination

Key Skills Required

• Strong understanding of SME lending operations in NBFCs
• Expertise in pre- & post-disbursement processes
• Strong stakeholder management & coordination skills
• Structured, process-driven approach
• Experience handling large teams across regions

Qualification & Experience

• Graduate / Postgraduate (CA preferred)
• 1520 years of experience in NBFC / Banking / Financial Services
• Proven experience in SME lending operations
• Experience managing multi-location operational teams