AVP - Medical Coding

The Role will entail:

• This role will require leading the coding Line of Business. Collaborate with the sales/ client services team in building the business and designing new offerings. Manage the delivery of services and P&L.
• Key Measurements for the role will be Revenue, Gross Margin, and Customer Satisfaction

-NPS

• Develop operations strategy.
• Contribute to the development of short and long terms strategies and operational goals.
• Adhere to the norms specified as per the Quality standard.
• Should be able to guide operations on functional aspects of coding and endeavor to improve coding standards in the team.
• Ensure financial success.
• Financial responsibility for each customer account assigned to the LOB.
• Manage the P&L.
• Should be able to use his/her functional coding capability to pitch in with clients with new solutions.
• Ensure best-in-class Operations: Create and manage operational frameworks to deliver high-quality work in the field of medical coding.
• Manage high Customer Satisfaction Level
• Co-ordinate with clients on a regular basis and build rapport with clients with an objective to maintain fruitful relationships and reach operational goals/ client SLA and client outcomes.
• Create a storyboard to highlight performance, client metrics, recommendations, and front-end client conversation with the client leadership.
• Identify potential problems and resolve them before they become big
• To create appropriate servicing and retention strategies for customers
• Formal internal governance of programs
• To ensure client satisfaction through the delivery of quality quality products
• To liaison with other areas of the company affecting successful operations
• Manage People and Ensure People Sat
• Provide functional support and direction to the team
• Build confidence and trust among the employees for smooth operations and achieving targets
• Boost the morale of the employees and develop a work environment based on equity and meritocracy,
• Maintain fairness in the performance management system and create an environment of guidance, mentoring, and development of teams.
• Review whether the training needs of all operation employees are identified, and training is imparted to develop the level of employees as expected.
• Work with delivery and training functions to create feedback loops from quality assessment to training and operations management.
• Work with operations and quality leaders to launch and lead quality projects across Coding LOB
• Work with the technology team to improve productivity, quality and client outcome.

Desired Experience & Qualifications:

• Certified coder. Good Coding expertise in the area of E&M, Surgery, Cardiology, Radiology, Orthopedics, and Inpatient Coding.
• 18+ years of work experience, including experience in coding, coding audits, workflow assessments, etc.
• Ability to Lead, guide and mentor large delivery team.
• Familiarity with clinical documentation coding
• Team player who can work with multi-geography cross-functional teams.
• Be able to manage large teams across geographies.
• Demonstrated ability to lead &motivate a team to achieve business unit goals
• Extremely high-energy team player with a burning desire to succeed in a fast-paced environment and rapidly evolving market
• High degree of integrity, work ethic, and analytical abilities
• Track record of delivering high quality services.