AVP, Location Lead - Transport and Global Hospitality Services - PUNE

Citi Bank

5 - 10 years

Pune

Posted: 10/05/2025

Job Description

We seek an experienced and dynamic leader to manage our Pune Operations relating to transportation and Global Hospitality Services (GHS) products - covering cafeteria and pantry service operations among many other related products and services. The ideal candidate should be forward-looking, stakeholder-centric, who needs to drive innovation, ensure service excellence, and uphold our commitment to employee well-being. As a location lead, the candidate will also oversee operations of all BTSS products for the location, ensuring efficiency, compliance and seamless delivery.

Key Responsibilities

Strategic Leadership

  • Develop, Integrate and execute location strategies aligned with organizational and India goals.  
  • Analyze regional needs and design scalable solutions while working closely with the product leads.  
  • Stay ahead of industry trends and regulatory changes and ensure compliance.  

Operational Excellence  

  • Manage daily operations, ensuring adherence to schedules, safety, and service quality.  
  • Monitor KPIs (on-time performance, vehicle utilization, employee satisfaction).  
  • Resolve escalations promptly and implement preventive measures. 
  • Partner with the site management and product teams to ensure best of products and services are made available to our colleagues.  

Vendor & Stakeholder Management  

  • Monitor contracts, SLAs, and pricing with transport vendors.  
  • Conduct regular audits and performance reviews.  
  • Collaborate with Business, CSIS (Security), HR, RES (Facilities Management), and regional teams on many of the initiatives relating to Transport operations.
  • Management of Senior Stakeholder Relationships (Country Management, Senior Citi Leadership, Human Resources)

Compliance & Safety

  • Ensure adherence to transport, labour, and environmental regulations.  
  • Lead safety initiatives, including driver training and incident investigations. 
  •  Assessment & Management of Continuity of Business Transportation Requirements (in conjunction with CSIS, and in-country crisis team)
  • Risk & Controls Management

Financial Oversight 

  • Manage budgets, identify cost-optimisation opportunities
  • Leverage technology for route optimization, real-time tracking, and analytics.  

Team Development

  • Lead and mentor team members of the location, fostering a culture of accountability and safety.  This would include managing and influencing team members (including vendor staff),  who may not directly report into this role.

Skills:

  • Excellent communication, interpersonal and problem-solving abilities.  
  • Strong skills in accounting, finance, project management and strategic planning
  • Demonstrate influencing skills, with multiple stakeholders and teams
  • Exceptional relationship building skills and experience in partnering with senior managers to accomplish organizational goals.
  • Analytical and time management skills with the ability to work under time constraints and adapt to change
  • Strong financial acumen and negotiation skills.  
  • Organized, motivated, pro-active, with perseverance, able to articulate and action against the plan
  • Work independently with the ability to deliver against targets

Knowledge/Experience:

  • Prior experience in leading teams
  • Experience in fleet and vendor management, project management and strategic planning
  • Operational Management & Control
  • Stakeholder Management
  • Risk & Controls Acumen

Qualifications 

  • Bachelor’s degree
  • Experience: 7+ years in transport/logistics, with 5+ years in leadership roles

Application Process  

We are an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.  

About Company

Citi Bank, officially known as Citibank, is a global financial institution and the consumer division of Citigroup, a leading multinational banking corporation. Established in 1812, Citibank provides a wide range of financial services, including retail banking, credit cards, personal loans, wealth management, and investment banking. With a strong presence in over 100 countries, it serves millions of customers worldwide, offering both individual and business banking solutions. Citibank is known for its digital banking innovations, global reach, and commitment to financial inclusion and economic growth.

Services you might be interested in

One-Shot Campaign

Reach out to ideal employees in one shot!

The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).