AVP – Insurance Operations
Bean HR Consulting
2 - 5 years
Pune
Posted: 20/12/2025
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Job Description
AVP Delivery Management (London Market Insurance)
Location: Pune
Experience: 15+ Years
Travel: Quarterly travel to Delhi/NCR
Role Overview
- We are looking for a seasoned Delivery Management Leader (AVP level) with extensive experience in the London Insurance Market (Lloyds of London / UK Market) to lead large-scale delivery operations.
- The role will oversee end-to-end delivery across IBA Accounting, Onboarding, Risk Processing, and Claims functions, managing a 100+ member delivery team.
- This is a senior leadership role requiring strong expertise in people management, process optimization, and client engagement, with full ownership of delivery outcomes.
Key Responsibilities:
- Lead and manage end-to-end delivery for IBA Accounting, Onboarding, Risk Processing, and Claims teams
- Own delivery governance, service quality, SLAs, KPIs, and continuous improvement initiatives
- Manage and mentor large delivery teams (100+ headcount) across operations
- Act as the primary escalation point for clients and internal stakeholders
- Drive process excellence, operational efficiency, and risk mitigation
- Partner with clients in the London / UK Insurance Market, ensuring strong relationship management
- Collaborate with cross-functional teams including technology, compliance, and transition teams
- Support audits, regulatory requirements, and client reviews
- Travel to Delhi/NCR once per quarter for stakeholder and leadership engagements
Required Experience & Skills:
- 15+ years of experience in Delivery / Operations Management within Insurance
- Current or recent experience in a Delivery Lead / AVP-level role
- Strong London Market exposure (Lloyds of London / UK Market) mandatory
- Proven experience managing large delivery teams (100+ FTEs)
- Hands-on experience across IBA Accounting, Risk Processing, Claims, and Onboarding
- Strong expertise in People Management, Process Improvement, and Client Management
- Excellent stakeholder communication and leadership skills
- Experience driving transformation, stabilization, and scale-up engagement
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