AVP Enterprise Account Management

Job Title: Assistant Vice President (AVP) Client Servicing

Experience: 10+ years

About the Company - Vouchagram India Pvt. Ltd., popularly known as GyFTR, is a leading B2B digital rewards and gift card solutions company with over a decade of experience. GyFTR partners with top brands and enterprises to deliver scalable, tech-driven gifting, incentive, and engagement solutions across India.

*Role Summary*

The AVP Client Servicing will be a senior leadership role responsible for managing and growing GyFTRs enterprise client portfolio. The role requires deep expertise in enterprise account management, B2B client servicing, and stakeholder management, with a strong focus on client retention, revenue growth, and service excellence.

Key Responsibilities

• Own and manage relationships with key enterprise and strategic B2B clients
• Act as the primary escalation point for high-value clients, ensuring timely resolution and satisfaction
• Drive account growth, renewals, upsell, and cross-sell opportunities across the client base
• Partner with corporate sales teams to support deal closures and post-sale client onboarding
• Ensure end-to-end delivery of client campaigns, programs, and gifting solutions
• Collaborate with internal teams (Product, Tech, Finance, Operations) to deliver customized solutions
• Track account performance, revenue metrics, and client health indicators
• Lead, mentor, and scale a high-performing client servicing/account management team
• Develop and implement best practices, SOPs, and service frameworks for enterprise clients
• Gather client feedback and market insights to influence product and solution enhancements

Required Experience & Qualifications

• 10+ years of experience in enterprise account management, client servicing, B2B sales support, or corporate relationship management
• Proven experience managing large enterprise or Fortune-level clients
• Strong background in B2B, corporate sales, loyalty, rewards, fintech, SaaS, or digital solutions preferred
• Demonstrated ability to manage complex stakeholder ecosystems and long sales/service cycles
• Prior experience leading and scaling client-facing teams at a senior level
• Excellent commercial acumen with a track record of driving revenue growth from existing accounts