AVP, Credit Bureau Reporting Remediation Governance Lead (L11)

Job Description:

Role Title: AVP, Credit Bureau Reporting Remediation Governance Lead (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• Synchrony celebrates ~52% women talent.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.  

Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

The role includes the responsibilities leading a team of CBR remediation analyst and perform\oversee Analytics, Pre-execution Validation (Certification), Execution, and Post-execution Validation for all issues requiring  non-systemic updates for credit bureau concerns. This role is responsible for ensuring the accuracy of actions taken on accounts from remediations across the business, including rejected accounts in addition to leading a team of remediation analysts. This individual must be a strong people leader, able to think strategically and tactically, influence in a matrixed environment, and embrace a culture of innovation
 

Key Responsibilities:

• Lead and manage team of professionals ~10  members, who are accountable for all non-systemic CBR remediation efforts.

• Plan and execute self-driven analytics and reporting on large data sets.

• Work as a team lead with internal and external surge resources and the CBRRG remediation team to perform Analytics, Pre-execution Validation (Certification), Execution, and Post-execution Validation on Critical to compliance, complex issues.

• Provide reporting around KRI’s and KPI’s regarding the remediations in the CBRRG team

• Identify and understand issue root causes to drive effective and sustainable actions and

• remediation within the process control environment

• Act As Owner and Champion Customers through timely and accurate remediation procedures for all issues affecting bureau reporting.

• Use evidence and the 5-whys process to perform Root Cause Analysis on the data to find the source of inaccuracies during all aspects of the remediation review

• Responsible for driving closed loop reporting on identified remediation rejects that have been resolved (either corrected or deemed a false positive), including evidence of the correction and/or retained documentation of the false positive assessment

• Drive the maintenance of Credit Bureau Remediation job aids to align with remediation process steps

• Ability to gather, analyze and summarize data in a clear and concise manner

• Perform other duties and/or special projects as assigned from time to time

Required Skills/Knowledge:

• Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization.

• 6+ years’ experience in Credit Bureau Reporting or Credit Bureau Disputes

• 6+ years of experience with tools such as Fiserv/Green Screen, DM10, and/or Vision+

• 6+ years of experience with Microsoft Excel

• 6+ years of experience with ACDV/AUD

• 2+ years of experience in Data Analytics

• 2+ years of experience in testing environment (team or project)

• 1+ years of experience with Credit Bureau Reporting Remediations

• 6+ years of experience leading a team

Desired Skills/Knowledge:

• SME level knowledge of Fiserv Optis, and Debt Manager

• Working knowledge of the Vision +

• Working knowledge of the Fiserv Open Data Stream

• Proven ability to prioritize workload, work independently, with strong follow-up and follow through skills

• Bureau Reporting  • Proven leadership skills developing a team with experience in Credit

• Previous Project Management experience

• Strong communication skills- interpersonal, verbal, and written

Eligibility Criteria: Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• Employees at L9+ can apply for this opportunity.
   

Grade/Level: 11

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