AVP - CRM Real Estate

Role Overview

We are seeking a CRM professional to manage and enhance customer relationships for our commercial real estate portfolio. The role involves end-to-end client engagement, coordination with internal teams, and ensuring superior customer experience.

Key Responsibilities

• Manage client interactions from post-sales to possession, ensuring high customer satisfaction.
• Address and resolve customer queries, complaints, and escalations promptly.
• Coordinate with sales, finance, legal, and project teams for smooth execution of commitments.
• Manage documentation, payment schedules, and compliance in coordination with finance and legal teams.
• Oversee the handover process including key handover, documentation, and after-sales services.
• Maintain accurate records of customer communications, agreements, and transactions.
• Utilize Salesforce and other CRM tools to manage customer lifecycle, track interactions, and generate reports.
• Drive initiatives to enhance customer experience and build long-term relationships.

Experience

• Graduate/Postgraduate with 8+ years CRM experience in real estate.
• Hands-on experience with Salesforce and other CRM tools.

Core Skills:

• Strong communication, problem-solving, and relationship management skills.
• Proficiency in MS Office; ability to manage multiple stakeholders in a fast-paced environment.