AVP, Office of Agile – Tools Integration Lead (L10)

Job Description:

Role Title : AVP, Office of Agile – Tools Integration Lead

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

​Organizational Overview

Synchrony’s Strategic Partnerships and Agile team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.

Role Summary/Purpose

The AVP, Office of Agile – Tools Integration Lead role is responsible for serving as the lead administrator for the integration of Tools and Plugins with tools owned by the Office of Agile.   The lead assuming this role will have a fundamental understanding of the functionality of all the applications currently supported by the Office of Agile and will work in tandem with the VP, Office of Agile Tools Lead to ensure alignment of integrations with other Tools via API, Plugins and Cloud in support of Agile governance parameters as well as serving the needs of the Agile Community of Practice.  

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. We’re proud to offer you choice and flexibility.

Key Responsibilities:

• Serve as SME for Office of Agile application integrations including story creation and validation. Assist the Office of agile Tools  Product Owner with roadmaps, objectives, grooming, PI Planning etc.

• Lead Integration with DevOps Pipeline including Jenkins, Bitbucket, Cloud bees.

• Be a champion for driving change to ensure the Office of Agile is taking an active role in supporting the Agile Delivery communities by disseminating guidance on usage of Agile Tools and integrations.

•  Be a change advocate for the simplification  of  processes and enhance monitoring mechanisms resulting in an optimal control environment. 

• Identify  opportunities within the Office of Agile ART  to help drive improvements in tool integrations and  share knowledge across the  Agile Delivery communities.  

• . Offer strategic insight to evolve, streamline and mature Office of Agile Tool integrations. . 

• Provide direction and partner with contractor resources supporting Office of Agile Tool integrations.

• Directly support VP, Office of Agile Tools Lead to ensure timely and efficient execution of all Agile configurations and Integrations.

• Perform other duties and/or special projects as assigned 

Required Skills/Knowledge:

• Bachelor’s degree and a minimum of 4 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 6 years of either Technology or Process Management experience 

• Minimum 4 years of administrative experience of JIRA, JIRA Align and Confluence.

• Minimum 3 years of Integration experience with Release Management Tools and being aware of the configuration of Release management tools and Processes.

• Demonstrated experience of driving improvements across complex organizations and processes of varying levels of maturity 

• Minimum 4 years of Project\Program Management experience including experience as a Scrum Master or Release Train Engineer

• Minimum 4 years of experience in a lead role with a proven track record of strong leadership which includes training.

Desired Skills/Knowledge:

• Extensive knowledge and demonstratable support of applications like Jira, Jira Align and Confluence.

• Extensive knowledge of API Integration and usage of Bitbucket, Cloudbees.

• Deep understanding of Agile methodologies with SAFe certifications preferred.

• Synchrony Experience preferred

• Strong presentation and communication skills with a demonstrated business presence while interacting with leadership.  Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels 

• Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruption 

• Strong analytical and negotiation skills 

• Strong oral and written communication, presentation, interpersonal, and facilitation skills 

• Strong team building skills and the ability to work effectively across teams. 

• Demonstrate strong risk management mindset and behavior

Eligibility Criteria:

Bachelor’s degree and a minimum of 4 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 6 years of either Technology or Process Management experience 

Work Timings : 02:00 PM to 11:00 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible and can apply.

• L8+ employees can apply

Grade/ Level : 10

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