AVP, Office of Agile - Governance and Process(L10)Position

Job Description:

Role Title : AVP, Office of Agile – Governance & Process

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

 Organizational Overview

Synchrony’s Strategic Partnerships and Agile team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.

Role Summary/Purpose

The AVP, Office of Agile – Governance & Process role is responsible for supporting the Office of Agile Governance and Process function.  This position will have a key role in driving the adoption and maturation of Agile processes across the Synchrony enterprise. The candidate will need to successfully build relationships with Leadership, Conditional Approvers, the Community of Practice, and Governance partners. Additionally, this role will be responsible for the Agile process and control governance related to Assurance, including the updating and creation of policies, procedures, and standards documentation as they relate to Assurance in the Synchrony enterprise.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. We’re proud to offer you choice and flexibility.

Key Responsibilities:

• Lead the QCPR team in the review and audit of releases for Agile Teams across the Technology and Operations Programs and serve as the on-call escalation resource for after-hours escalations

• Champion improvement and simplification of the Assurance process while ensuring adherence to related policies, standards, and procedures

• Partner with the Community of Practice to drive awareness and integration of updates or changes to Agile processes and guidelines through training, communication, monitoring, and coaching.

• Be a change advocate for opportunities to simplify processes and enhance monitoring mechanisms resulting in an optimal control environment.

• Directly support VP, Office of Agile – Process & Governance to ensure regulatory readiness for the Office of Agile to maintain an “audit ready” posture and adequately demonstrate the execution of controls and activities

• Collaborate with Office of Agile Leadership, Release Train Engineer, and Scrum Masters

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor’s degree and a minimum of 4 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 6 years of either Technology or Process Management experience

• Demonstrated experience with Risk management and Assurance oversight

• Experience working with Jira, Jira Align, Confluence, Keylight, Workfront, ServiceNow, and Octane

• Minimum 3 years of Agile Project Management experience including experience as a Scrum Master

• Demonstrated experience of driving improvements across complex organizations and processes of varying levels of maturity

Desired Skills/Knowledge:

• Experience working in a regulated industry as a Scrum Master

• Deep understanding of Agile methodologies with SAFe certifications preferred

• Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruption

• Excellent analytical skills and the ability to follow issues through to resolution

• Empathy skills to relate to the perspectives of team members, helping build trust, resolve conflicts and promote collaboration

Eligibility Criteria:

Bachelor’s degree and a minimum of 4 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 6 years of either Technology or Process Management experience

Work Timings :(02:00 PM to 11:00 PM IST)

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L8 and above Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible and can apply.

• L8+ Employees can apply.

Grade/ Level : 10

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