AVP, Cash Operations Manager - C12

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years.  We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We are currently looking for a high caliber professional to join our team as Cash Operations Manager - AVP (Internal Job Title: Cash & Trade Proc Mgr - C12) based in Mumbai Maharashtra India. Being part of our team means that we will provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you are expected to:

The Cash Operations Manager - AVP is role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to apply in-depth knowledge and contribute to the development of new techniques / processes for cash management operations.

• Responsible for operational metrics and analysis for Payments and Receivables operations.

• Assistance in operational readiness and management of daily P&R ops / vendor governance Work in partnership with vendors, technology, and client operations teams to test & implement innovative solutions.

• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience

• Assist efforts to help drive high rates of client adoption and commercialization of existing functionalities

• Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points

• Research current treasury and client operational trends and suggest solutions Lead Self-service and Client Digitization agenda

• Focus on reducing costs while ensuring that the client services are not impacted.

• Ensure comprehensive / updated control processes are in place and are being adhered to.

• Maintain satisfactory results in MCA / IA / Control reviews. Maintain strong and robust control environment always to Deliver quality service and assistance from unit.

• Ensure all Institutional & Regulatory reporting is performed accurately & in a timely manner.

• Ensure to have robust updated COB Plan and have it successfully tested.

• Meet regional / local quality standards for customer service (internal & external).

• Ensure minimal service complaints and their prompt resolution (if any).

• Continuous process improvement to improve customer service, control environment & reduction in cost.

• Provide 100% support to TTS Product Head / SCOO / senior management on all strategic initiatives.

• Ensure proper support to Business in handling transaction volumes.

• Ensuring proper service is provided to all trade customers and all queries are properly responded to.

• Ensuring that all reporting and proofing activities are done accurately and timely.

• Drive core and smart automation agenda

• Maintain relationship with all internal partners and conduct regular reviews with coverage/product

• Drive innovation agenda in the team with a focus on decreasing exceptions and improving cutoffs/TATs.

• Meetings, calls with stakeholders for system changes

• Timely escalation to Supervisor on any transactional issues.

• Liaise / coordinate with product team for transaction related / other issues.

• Follow up with processing teams on open items.

• Ensuring transactions are processed as per policy and procedures

• Ensure all transactions processed within the required turn-around time, proper control and service quality

• Ensuring that all reporting is done accurately and timely submission

• Any other responsibility assigned by the Supervisor time to time.

As a successful candidate, you would ideally have the following skills and exposure:

• 15+ years of experience in a related role to cash & trade operations and management

• Experience in payments operations

• Effective verbal and written skills

• Effective communication and analytical skills

• Proficiency in Excel & PowerPoint

• Education: Bachelor’s/University degree or equivalent experience

• People Management Experience