AVP, AppOps and ContainerOps Lead (L 10)

Job Description:

Role Title: AVP, AppOps and ContainerOps Lead (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

Organizational Overview:

This role will be part of the Enterprise Integration Services group of Engineering organization.

• PCF AppOps is responsible for the SYF PCF private and public AWS cloud build and support.

• K8s ContainerOps team is responsible for SYF container platform and migration support.

Role Summary/Purpose:

We are seeking an experienced Cloud and Containers operations lead to join our team. The successful candidate will be responsible for bridging the gap between software development and Platform by supporting an environment for efficient development, testing, and deployment of software. The lead will work closely with the platform and application teams to ensure the smooth operation of our systems and services.

Essential Responsibilities:

• Leading teams that support operations of PCF and K8s platforms 24x7

• Collaborate with platform and application teams to ensure stable environment and reliable operational support

• Collaborate with external vendors on latest K8s solutions and PCF updates

• Work with Application teams to design, deploy, and maintain Kubernetes clusters in various environments (on-premises, cloud, hybrid) to support containerized applications

• Automate repetitive tasks and processes using scripts and tools for platform administration

• Establish and update monitoring and alerting best practices for Kubernetes clusters and PCF applications.

• Lead the K8s PoCs to evaluate products and tools that will later become part of SYF standards

• Implement and advocate for security best practices for Kubernetes and PCF environments

• Optimize cloud environments for performance, scalability, and resource utilization

• Ensure compliance with security and regulatory requirements

• Monitor and optimize system performance and capacity

• Stay up-to-date with industry trends and emerging technologies

• Assist with 24x7 Service Desk providing local and remote services at a high level of customer satisfaction with measurable KPIs

Qualifications/Requirements:

• Bachelor’s Degree in any discipline with 5+ years of experience in IT, or in lieu of a degree 7+ years of relevant experience in IT.

• Minimum 3+ years of cloud experience

• Familiarity with cloud platform and services (e.g., AWS, PCF, EKS) - Preferably AWS Certified and the ability to deploy, manage, and optimize Kubernetes clusters in these environments.

• Proficient in leading support team following ITIL standards

• Proficient with scripting languages like Python, or Shell

• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, including managing pipelines

Desired Characteristics:

• Experience with Tanzu K8s platform (TKGI) is a plus

• Experience with logging and APM tools like Splunk and New Relic

• Java spring boot application development experience is a huge plus

• Microservice architecture familiarity

• Creativity, enthusiasm, and energy with a strong customer "can do" attitude and result oriented 

• Experience working on large multi-tiered projects and programs 

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives

• Acts as an owner with a sense of urgency, accountability, and ownership

• Strong leadership, analytic and problem-solving skills, and ability to manage multiple projects and priorities

• Intermediate MS Excel knowledge

Recommended AWS Certifications:

• AWS Certified DevOps Administrator – Associate

• Certified Kubernetes Administrator

Eligibility Criteria:

Bachelor's degree with minimum 5+ years of experience in IT, or in lieu of a degree 7+ years of relevant experience in IT.

Work Timings: 2pm to 11pm IST

(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details).

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10

Job Family Group: