(Aviation/Hotels) - Travel Reconciliation Lead

Basic Information

• Role Title: Reconciliation Lead
• Function/Sub-Function/Vertical: Travel
• Work Location: Mumbai
• Work Experience: 15+ years

About the Team and Role:

The team is responsible for managing end-to-end reconciliation, settlement, IATA financial operations, and customer refund activities. The role ensures accuracy, timeliness, regulatory compliance, and customer satisfaction while minimizing financial and operational risk. This position leads a team, drives process efficiency, and partners closely with internal and external stakeholders.

Experience and Skillset:

Strong expertise in reconciliation and settlement, Customer Refund operations

In-depth knowledge of IATA processes (BSP and interline billing)

Excellent analytical and problem-solving skills

Strong leadership and people management abilities

High attention to detail and strong control mindset

Effective communication and stakeholder management skills

Roles and Responsibilities:

Reconciliation & Settlement Operations

• Lead multi-system transaction reconciliation for accuracy and efficiency.
• Drive timely settlements per SLAs, contracts, and regulations.
• Resolve/escalate breaks and discrepancies; mentor on root causes.
• Monitor and close open items within timelines.
• Oversee compliant, SLA-driven refund processing.

Process Improvement & Controls

• Identify and drive process optimization/automation opportunities.
• Develop/maintain SOPs, control frameworks, and documentation.
• Strengthen internal controls to minimize errors and financial risks.
• Lead system enhancements and automation initiatives.

IATA Operations

• Lead IATA portal refund submissions to avert losses; track status, share statements with Support/Reconciliation teams, resolve unmatched transactions, and trigger manual refunds.
• Oversee BSP weekly statement downloads, reviews, validations; coordinate Reconciliation for timely settlements pre-due dates.
• Manage IATA related audits, queries, and correspondence.
• Monitor daily Air India Express balances; partner with Finance for prompt fund uploads to sustain ticketing.

Risk, Audit & Compliance

• Identify operational and financial risks and implement mitigation plans
• Ensure compliance with regulatory requirements, accounting standards, and IATA policies
• Support internal and external audits and manage audit findings through resolution

Team Leadership

• Mentor and develop reconciliation, settlement, IATA, and refunds analysts for peak performance.
• Assign workloads, prioritize tasks, and drive accuracy/productivity targets.
• Lead performance reviews and targeted training programs.

Desired Skills and Experience

• Educational Qualifications: MBA from a reputed college or university