Automation Workflow Production Support with Media AI tools Exp. ( Need 5-10 Yrs Exp)

Workflow Monitoring

Troubleshooting; Ticket-Based Support; Minor Enhancements Execution; Documentation/Runbooks

Media AI tools (e.g., Roots Automation, HeyGen or similar), ITSM tools (ServiceNow), and basic observability concepts. Familiarity with cloud services (AWS) is desirable

L2 and L3 support required

Mandatory skills - Automation workflow production support, Workflow monitoring, Incident and ticket management, Break-fix troubleshooting, Root cause analysis, End-to-end validation, ITIL processes, Runbook documentation, Change support, Operational discipline, Stakeholder communication, Team collaboration

Nice to have skills - Roots Automation, Media AI tools (HeyGen or similar), ServiceNow, Observability basics, Log analysis, Integration support, AWS cloud, Performance monitoring, Workflow optimization, AWS certification

Interview Mode - Virtual Interview

Work Model - Hybrid Model

Location Bangalore