Automation Lead
Wipro
5 - 10 years
Chennai
Posted: 2/10/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement
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Do
1. Lead automation roadmaps and strategies for various BUs
- Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
- Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
- Drive automation maturity in the shortlisted accounts to the next level
- Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
- Ensure contractual commitments for a particular project are met by understanding the scope and requirements
- Ensure the desired software and infrastructures are implemented required for automation
- Ensure scalable standards of dashboard and process support system for active automation monitoring
- Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
- Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
- Come up with solution of the problems regarding automation persistent in development unit
- Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
- Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
- Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
- Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
- Receive feedback from the customers and align resources internally to close all the gaps
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Deliver
| No. | Performance Parameter | Measure |
|---|---|---|
| 1. | Client Engagement | CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) |
| 2. | BOT implementation | Work done by the bots for platform/non platform accounts, No. of platform accounts per DU |
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About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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