Automation Lead - L1

Wipro

5 - 10 years

Bengaluru

Posted: 3/23/2025

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

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1. Lead automation roadmaps and strategies for various BUs

Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
Drive automation maturity in the shortlisted accounts to the next level
Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
Ensure contractual commitments for a particular project are met by understanding the scope and requirements
Ensure the desired software and infrastructures are implemented required for automation
Ensure scalable standards of dashboard and process support system for active automation monitoring
Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
Come up with solution of the problems regarding automation persistent in development unit
Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
Receive feedback from the customers and align resources internally to close all the gaps

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Deliver

No.	Performance Parameter	Measure
1.	Client Engagement	CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
2.	BOT implementation	Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Company

Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.

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