Autodesk Education Customer Success Manager, ACC

Position Overview
 

As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Midmarket educational institutions, ensuring their desired outcomes are achieved through close partnership and collaboration. You will report to the Senior Manager, AEX Field Engagement, India and work closely with the broader account team. You will be the main driver for solution adoption, capturing new opportunities and working with the account team to help expand our partnership with these customers.

We are looking for an experienced Customer Success Manager who is strategic, relationship-focused and business oriented to join the Autodesk Education Experiences team. We expect you to be able to communicate with a broad spectrum of stakeholders, from deans and administrators to faculty and students, to Autodesk Learning Partners.

This is a hybrid role with a combination of remote and occasional onsite work.

Responsibilities
 

• Collect customer requirements and pain points necessary to make recommendations that can help customers achieve their desired organizational goals
• Demo Autodesk solutions and technology to generate interest and promote product adoption; share key insights with account team members to inform strategy
• By working with cross-functional teams, facilitate and coordinate activities to ensure successful technology adoption
• Build working relationships withing broader Autodesk teams to achieve account goals
• Hold regular check-in calls, business reviews, webinars, and mentoring sessions with customers to ensure successful product adoption and identifying further expansion opportunities
• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk ecosystem
• Collaborate cross-functionally with Product teams, Autodesk Research, CSM organization, and other internal Autodesk organizations
• Prioritize tasks across multiple accounts and stakeholders; have courage to ask clarifying questions
• Contribute and involve in quarterly business review with account team and executive sponsors
• Travel up to 30% on average

Minimum Qualifications
 

• 5-8 years' experience in customer success management, sales or pre-sales activities with great track record of driving business impact
• Knowledge of Autodesk products, ACC etc.
• BE in Civil, Mechanical , Electrical etc.
• Exhibit a collaborative and consultative work style with the ability to thrive in a highly dynamic work environment
• Experienced in working with commercial customers
• Experience or exposure to sales methodologies and processes
• Experience in working directly with varying levels of customer stakeholder groups
• Good understanding of construction and SaaS industries
• Experience working within large/complex enterprise organizations
• Ability to inspire, influence, and encourage others in relationships with Autodesk Learning Partners and peers

Preferred Qualifications
 

• Experience working within a channel ecosystem
• Previous experience using Salesforce.com
• Detail-oriented and organized; ability to manage multiple activities
• Formal training in consultative sales techniques or sales methodology
• Experience driving software user adoption

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