Autodata Training Customer Success and Support Agent

Key Responsibilities

Customer Support

Provide exemplary customer service to users and clients of Autodata Training through the various communications channels.

Perform administrative customer functions for the suite of Autodata Training products.

Perform entry level customer billing functions for the suite of Autodata Training products.

Technical Support

Provide technical support for the suite of Autodata Training products.

Monitor digital communications & online platforms

Monitor allocated email inboxes and respond as required.

Monitor social accounts, follow marketing procedure while also responding to support needs via social platforms.

Customer Success & Account Management

Manage the ongoing relationship between Autodata Training and the customer, ensuring customer’s requirements and needs are met.

Update and maintain incoming leads and sales opportunities in the various CRM utilised.

Provide customer success and account management support

Required Skills & Experience

Core Skills

An empathetic, customer first orientation is required to succeed in the role.

Attention to detail is necessary for the performing of administrative functions.

High level task management is required to ensure all responsibilities are fulfilled.

Excellent verbal and written communication are a must when servicing customers from all over the world.

Strong self-motivation & initiative is highly desired for this remote work role.

Experience Level

Minimum 3+ to 5 years of customer service experience.

Minimum 3+ years of remote work success.

Experience with handling requests in multiple languages.

Minimum 3+ years of Absorb LMS administration experience.

Minimum 3+ years of Agile CRM operating experience.

5. Preferred Qualifications (Optional but Valuable)

Automotive industry experience highly desired.

6. Reporting Structure

Role will report to the Operations Manager at Autodata Training.