Australian Voice Mumbai

Grade- BPO1/2

Skill- Australian Voice Mumbai

Location- Mumbai

Candidate must be fluent in reading, writing and speaking English. ▪ Ability to communicate effectively with End Customers, Field Technicians and Personnel from other parts of the business. ▪ Possess effective problem-solving skills and have the ability to deliver timely resolution. ▪ Candidate needs to be Customer centric and should be committed to improve Customer experience. ▪ Ability to work under pressure and handle difficult Customers. ▪ Strong listening skills, being able to listen effectively and understand customer’s issues. ▪ Should be open to working in Shifts, Weekends and also participate in voluntary Overtime if there is a Business need. ▪ Should be a Team Player and contribute to Team’s success. ▪ Support our operations by ensuring timely and efficient inbound call management to remove customer effort and to improve customer advocacy and experience throughout the activation process ▪ Provide first call resolution to support the management of the customers complaint or escalation when required. Ensure vulnerable customer issues are identified and acted upon or escalated accordingly. ▪ Engage customers by utilizing effective questioning techniques to identify the problem ▪ Ensure all legal & regulatory obligations are adhered to ▪ Work collaboratively with various stakeholders to resolve customer complaints and track escalations