Aus voice Mumbai

TCS

1 - 5 years

Mumbai

Posted: 20/05/2025

Job Description

Job Description

Grade- BPO1/2

Skill- Aus Voice Mumbai

Location- Mumbai

Jd

 

Job Title: Voice Agent 

Location: Mumbai – Olympus B

 

Job Purpose:  

The purpose of this job role is to handle inbound voice calls by providing end to end support related to Telco (Customer service, Technical support, Sales etc). 

By doing this, the individual need to maintain its KPIs / KRAs on customer experience & efficieinces

 

Qualification & Skills:

 

       Excellent communication skills (Written / Verbal)

       Willingness to work in 24 / 7 support including night, early morning shifts

       Comfortable to work from office

       Should have exposure to International customer base

       Need to address customer queries on inbound calls & make outbound calls ( as applicable defined by the process )

 

Location
Mumbai
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
361859
Desired Skills
Voice
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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