Atlassian Presales Consultant

Job Overview

Enreap is looking for an Atlassian Presales Consultant to act as a trusted advisor for prospects and customers, translating business challenges into effective Atlassian-based solutions. This role bridges sales, consulting, and delivery by designing, demonstrating, and articulating value-driven solutions across the Atlassian ecosystem.

The ideal candidate combines strong functional knowledge of Atlassian tools, excellent stakeholder communication, and solution-oriented thinking to support enterprise and mid-market customers across ITSM, Agile, DevOps, and Enterprise Service Management use cases.

Key Responsibilities:

Pre-sales & Solutioning

• Engage with prospects to understand business requirements, pain points, and transformation goals
• Design end-to-end Atlassian solutions aligned to customer needs.
• Map customer requirements to Atlassian capabilities and Enreaps service offerings

Demos & Workshops

• Conduct tailored product demos, proof of concepts (POCs), and solution walkthroughs
• Lead requirement-gathering sessions, and solution validation discussions
• Customize demo environments to reflect real customer use cases with the help of delivery team.

Sales Enablement

• Support sales teams during RFPs, RFIs, and proposal responses
• Assist in scope definition, assumptions, risks, and dependencies
• Clearly articulate Enreaps value proposition and differentiators

Collaboration & Knowledge

• Work closely with delivery consultants to ensure smooth handover from presales to implementation
• Stay updated with Atlassian product roadmap, licensing models, and best practices
• Contribute to internal accelerators, demo assets, reusable solution templates, and case studies

Required Skills & Qualifications:

Must-Have

• Strong hands-on knowledge of Atlassian tools:
• Jira Software, Software Collections
• Jira Service Management (ITSM / ESM), Service Collection
• Confluence
• Solid understanding of:
• ITSM / ITIL concepts
• Agile & Scrum frameworks
• Service request management and workflows
• Experience in presales, solution consulting, or customer-facing consulting roles
• Ability to translate business requirements into technical and functional solutions
• Excellent communication, presentation, and stakeholder management skills

Good-to-Have

• Experience with:
• Jira Assets, Automation, Forms, SLAs
• Exposure to Atlassian implementations
• Knowledge of licensing, user tiers, and Atlassian cloud vs data center positioning
• Prior experience working with an Atlassian Solution Partner

Certifications (Preferred)

• Atlassian Certified Professional (ACP) Jira / JSM
• ITIL Foundation