Responsibilities

• A Specialist (Compliance) Processor / Analyst is responsible to handle High Complex Testing, research, reporting and Form 5500 filing of retirement plan activities as aligned.
• Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT.
• Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance.
• Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline.
• There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions.
• Be a SME in the assigned group or process.
• Support meeting Service Level Agreements for TAT, utilization, productivity & quality.
• Maintain and analyze process queue status and reports as assigned.
• Review, research and provide feedback on processing discrepancies/ errors to prevent recurrence.
• Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned.
• Handle query resolution for new hires in the group as assigned.
• Support New Hire on-boarding process Work with internal departments to research issues related to applications and support of the client.

·         Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect.

·         Handle the transition of work from client/ on-site center to GDO and work with the on-site team to improve workflow, SOPs, and quality.

·         Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements.