Asst. Manager - Field Operations (FES IO

Responsibilities & Key Deliverables

Act as a SPOC for country field team and HO for aftersales related activities.

Assist / guide distributors in Service & Parts Operations.

Implement policies and procedures in distributor network.

Map Skill Matrix and identify TNI and conduct training sessions to ensure dealer technicians /service advisors are trained.

Implement warranty policy.

Ensure receipt of timely product feedback from dealers.

Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, capability building etc.

Achieve Oil revenue targets of existing markets and explore new markets.

Help distributors grow business through Service Marketing activities.

Monitor & control, CSI, TAT & DSS for respective countries to ensure dealer/ distributor / customer satisfaction.

Implement new initiatives in after sales / Service deliverables.

Digitization scope & delivery in After Sales operation.

Tender Support- Identifying & execution of after sales & initial startup activity like recommended part list, farmer kit, special tools kit, training aggregates - cut section, literatures, accessories.

New launch Support in after sales deliverables

Experience

BE – not less than 4-5 yrs

Diploma –6-8 yrs

In Service and Field Operations of Tractors Industry. International experience will be an added advantage

Industry Preferred

Qualifications

BE/B.Tech OR Diploma in Automobile / Mechanical