Asst. Manager, Credit & Collections / Accounting

Job Summary:

Oversees the processing and verification of credit applications, overdue account payment solicitation, credit card payment processing and process improvement activities to minimize financial risk to the company. Provides oversight and direction regarding the assigned team, financial and operational activities.

Principal Responsibilities:

• Manages a team responsible for researching and verifying credit data of customers to establish or update lines of credit.
• Develops, and implements credit & collection policies and processes.
• Assesses, recommends and/or approves credit limits.
• Oversees the investigation and resolution of customer invoice disputes to facilitate payment from or issuance of credit to customer.
• Responsible for team reviewing customer accounts for aging of unpaid balances and pending orders, soliciting payments on overdue accounts, placing delinquent accounts on ‘hold’ status until payment arrangements are secured or payment plans/schedules are determined.
• Manages the teams' solicitation of payments on overdue accounts and the follows up of payment arrangements and the transfer of outstanding customer accounts to collection agencies.
• Develops and maintains relationships with outside credit and/or collection agencies.
• Responsibility for the team maintaining of a variety of files and records associated with delinquent accounts, incomplete files and credit risks.
• Improves productivity through process improvement, policy/procedure development and systems refinement.
• Responsible for managing the negotiation of terms, credit structure, settlements, etc.
• Reviews and advises on credit and collections analyses/reports/presentations.
• Provides direction to internal Credit & Collections staff, external contractors, vendors and other third-party personnel.
• Other duties as assigned.

Job Level Specifications:

• Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors.
• Directs routine and repetitive operations of team.
• Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans.
• Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information.
• Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources.

Work Experience:

• Typically 4+ years relevant work experience

Education and Certification(s):

• 3-5 years of work experience in credit management / AR function
• Relevant professional degree in Accounting or Financial Management
• Accounting Certifications like CA/CWA/CS/CPA/CFA are strongly preferred

Distinguishing Characteristics:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.