Associate
Wipro
0 - 3 years
Pune
Posted: 27/05/2025
Job Description
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
͏
Essential Hiring Skills :
- PC basic knowledge, typing on PC using keyboard shortcuts
- Microsoft office (Outlook, Word, Excel)
- Order Management & Supply Change Management Knowledge
- Knowledge of data handling
- Knowledge on SAP SQL
Responsibility:
- Process updates/modifications to the incoming work orders accurately and promptly
- Enter customer selections into the order processing system
- Calculate and enter initial quantity at the time of order creation
- Liaise with suppliers, and internal teams to confirm order details and resolve any issues
- Maintain accurate records of documents and transactions
- Provide updates on order status and communicate any delays or discrepancies
- Follow company policies and procedures to ensure compliance with industry standards
- Identify areas where innovative solutions will improve business performance
- Participate in team meetings and contribute to process improvement initiatives
͏
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).