Wipro is looking for a Team Member (AA - Voice)
You bring knowledge & expertise
Required Experience & Skills:
- Fresher
- Low complexity clerical processing
- Basic process knowledge
- Basic technical skills proficiency
- Ability to meet agreed quality standards within tight deadlines.
- Non/very low client engagement
- Ability to follow instructions / scripts / process-flows.
- Excellent understanding of Insurance Industry for experienced colleagues
- Proficient in MS-Office (preferably Excel)
- Project management
- Quality management
- Results driven.
- Foster teamwork
- Giving feedback
Roles and Responsibilities:
- Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Adhere compliance and generate control reports.
- Generate statutory reporting per country requirement.
- Audit Management - Active participation in internal/external audits
- Escalation management
- Generating scheduled/ ad-hoc reports
Trainable Skills:
- Neutral Voice and Accent and call management
- UK Saving and Retirement Industry Skills
- Process Knowledge
L&P Policy Acquisition & Servicing