Associate

Job Description

UK Insurance International Blended Process

 

• Shifts- As per UK Timelin
• Location- Gurugram
• Experience- 0- 24 months
• Education:

Graduate in B. Com, B. A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)

Full time MBA, BE, and B. Tech graduates should have minimum 6 months of BPO experience

B. Tech and MBA Freshers are not Applicable

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Responsibilities

1.Maintains quality service by enforcing quality standards, analyzing and resolving client's problems, and recommending system improvements
2.Maintain productivity targets
3.Ensure all the emails are responded within time
4.Timely completion of the task,ongoing quality service delivery of the task assigned.
5.Complying to all Data Security and Code of Conduct standards
6.Carrying out data entry and rule based entry for processes and performing simple process calculations
7. Make outbound calls to client/ stakeholders with the defined call tree
8. Maintain the defined Voice Quality and standards

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Accountability

1. Accuracy: Ensuring that data and information entered into systems or databases are accurate and error-free.
2. Timeliness: Completing assigned tasks within the designated timeframe and meeting deadlines.
3. Compliance: Adhering to the policies, procedures, and regulations related to data processing.
4. Confidentiality: Maintaining confidentiality and security of sensitive information and data.
5. Quality: Ensuring that work meets quality standards and identifying areas for improvement.
6. Learning: Continuously learning and improving skills and knowledge related to data processing.

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Skills 

Low complexity clerical processing 
Basic process knowledge
Basic technical skills proficiency
Ability to meet agreed quality standards within tight deadlines
Medium client engagement
Ability to follow instructions / scripts / process-flows

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Competencies

1. Attention to detail: Being able to accurately process data and information with a high level of accuracy.
2. Time management: Being able to manage time effectively and prioritize tasks to meet deadlines.
3. Technical skills: Having a good understanding of computer systems
4. Analytical thinking: Being able to analyze data and identify patterns or trends to improve processes.
5. Communication skills: Being able to communicate effectively with team members and superiors regarding any issues or concerns related to data processing.
6. Problem-solving skills: Being able to identify and solve problems 
7. Adaptability: Being able to adapt to changes in processes or procedures and learn new skills as required.
8. Teamwork: Being able to work effectively as part of a team and collaborate with others to achieve common goals.
9. Ethics and integrity: Maintaining high ethical standards and adhering to company policies and regulations related to data processing.